Return Policy
<h2 class="wp-block-heading"><strong>Cyera Return, Repair & Replacement Policy</strong></h2>
<h3 class="wp-block-heading"><strong>1. Order Cancellation</strong></h3>
<ul class="wp-block-list">
<li>You can cancel your order within<span> </span><strong>24 hours of purchase</strong><span> </span>for a full refund.</li>
<li>Once the manufacturing process starts, the order<span> </span><strong>cannot be canceled.</strong>
</li>
</ul>
<h3 class="wp-block-heading"><strong>2. Return & Exchange Policy</strong></h3>
<p>We accept returns and exchanges under the following conditions:<br>Returns must be requested within<span> </span><strong>7 days</strong><span> </span>of receiving the product.<br> The jewellery must be<span> </span><strong>unused, undamaged, and in original packaging.</strong><br><strong>Customized or personalized jewellery is non-returnable.</strong></p>
<p><strong>Returns will not be accepted for:</strong></p>
<ul class="wp-block-list">
<li>Items showing signs of wear or alteration.</li>
<li>Engraved, custom-sized, or specially made jewellery.</li>
</ul>
<h3 class="wp-block-heading"><strong>3. Repair & Replacement Policy</strong></h3>
<p>We understand that jewellery is delicate, and we stand by our craftsmanship. If you experience any of the following issues, we will repair or replace your item:</p>
<p><strong>Loose or missing diamonds/stones</strong><br><strong>Manufacturing defects (cracks, faulty clasps, etc.)</strong></p>
<p><strong>Repair Process:</strong></p>
<ul class="wp-block-list">
<li>
<strong>Within 6 months</strong>: Free repair for any manufacturing defect.</li>
<li>
<strong>After 6 months</strong>: Repair charges may apply, depending on the issue.</li>
<li>Customers must share images of the defect before sending the product for repair.</li>
</ul>
<p><strong>Shipping Costs for Repairs</strong></p>
<ul class="wp-block-list">
<li>If the defect is due to<span> </span><strong>our manufacturing</strong>, Cyera will cover the shipping cost.</li>
<li>For general wear and tear, the<span> </span><strong>customer will bear the shipping charges.</strong>
</li>
</ul>
<h3 class="wp-block-heading"><strong>4. How to Initiate a Return or Repair?</strong></h3>
<ul class="wp-block-list">
<li>Contact our support team with your<span> </span><strong>Order ID and images of the product issue.</strong><br><strong>Email:</strong><span> </span><a>trustwithcyera@gmail.com</a><br><strong>WhatsApp:</strong><span> </span>+91 98251 24633</li>
<li>Our team will guide you through the process.</li>
</ul>
<h3 class="wp-block-heading"><strong>5. Return & Repair Shipping Address</strong></h3>
<p>(Your business address where returns/repairs should be sent)</p>
<h3 class="wp-block-heading"><strong>6. Refund Policy</strong></h3>
<ul class="wp-block-list">
<li>Once we receive the returned item, we will inspect it.</li>
<li>Refunds will be processed within<span> </span><strong>14 business days</strong><span> </span>after approval.</li>
<li>Refunds will be issued via the original payment method.</li>
</ul>
<h3 class="wp-block-heading"><strong>7. International Returns & Repairs</strong></h3>
<ul class="wp-block-list">
<li>We<span> </span><strong>accept international returns</strong><span> </span>if the item meets the return conditions.</li>
<li>Customers will be responsible for international return shipping costs.</li>
<li>For repairs, shipping charges will depend on the issue.</li>
</ul>
<p> </p>
<p><strong>Why This Policy Works for Cyera?</strong></p>
<ul class="wp-block-list">
<li>Covers<span> </span><strong>returns, repairs, and replacements</strong><span> </span>properly.</li>
<li>Clarifies<span> </span><strong>who pays for shipping</strong><span> </span>in different cases.</li>
<li>Sets a<span> </span><strong>time frame for free repairs</strong><span> </span>and customer responsibilities.</li>
</ul>