Cyera Return, Repair & Replacement Policy

1. Order Cancellation

• You can cancel your order within 24 hours of purchase for a full refund.
• Once the manufacturing process starts, the order cannot be canceled.

2. Return & Exchange Policy

We accept returns and exchanges under the following conditions:
Returns must be requested within 7 days of receiving the product.
 The jewellery must be unused, undamaged, and in original packaging.
Customized or personalized jewellery is non-returnable.

Returns will not be accepted for:

• Items showing signs of wear or alteration.
• Engraved, custom-sized, or specially made jewellery.

3. Repair & Replacement Policy

We understand that jewellery is delicate, and we stand by our craftsmanship. If you experience any of the following issues, we will repair or replace your item:

Loose or missing diamonds/stones
Manufacturing defects (cracks, faulty clasps, etc.)

Repair Process:

• Within 6 months: Free repair for any manufacturing defect.
• After 6 months: Repair charges may apply, depending on the issue.
• Customers must share images of the defect before sending the product for repair.

Shipping Costs for Repairs

• If the defect is due to our manufacturing, Cyera will cover the shipping cost.
• For general wear and tear, the customer will bear the shipping charges.

4. How to Initiate a Return or Repair?

• Contact our support team with your Order ID and images of the product issue.
  Email: trustwithcyera@gmail.com
  WhatsApp: +91 98251 24633
• Our team will guide you through the process.

5. Return & Repair Shipping Address

(Your business address where returns/repairs should be sent)

6. Refund Policy

• Once we receive the returned item, we will inspect it.
• Refunds will be processed within 14 business days after approval.
• Refunds will be issued via the original payment method.

7. International Returns & Repairs

• We accept international returns if the item meets the return conditions.
• Customers will be responsible for international return shipping costs.
• For repairs, shipping charges will depend on the issue.

Why This Policy Works for Cyera?

• Covers returns, repairs, and replacements properly.
• Clarifies who pays for shipping in different cases.
• Sets a time frame for free repairs and customer responsibilities.